How to Submit a Roofing Claim to Your Insurance Company

Kidd Roofing San Antonio (Jeremy) responded quickly to our request for an assessment/quote, was friendly and candid, gave helpful advice on dealing with inspectors and insurance, did great work, charged a fair price, and provided excellent documentation we requested. Most impressive was that out of the nearly dozen roofers I contacted, Kidd was the only one who didn’t try to twist our arm into a full roof replacement or stop responding when they realized we just needed minor repairs.

I had hail damange and a section with leaks. The team that came out made sure that the areas on my roof that was prone to problems because of the house design would not leak. They also included extras that improve the aesthetics as compared to the original roof. The crew paid attention to the details and had excellent workmanship. Finally, at all times, the crew was considerate, friendly and professional.

I had the unfortunate incident of a tree falling on my house causing over $65k in damages recently and was blessed to find the best roofing company that the Houston area offers…. Kidd Roofing! When I was soliciting quotes the President of Kidd Roofing, Marcus Mathews, not only spent time thoroughly looking over my damages, but stayed until dark to properly tarp my roof since we were expecting rain the next day. He also stressed that it didn’t mean I had to use his company for the repairs, he just couldn’t let me go a night without being properly tarped! Fast forward to the repair job itself and the Sales & Estimating Manager who oversaw my project, Jeff Marshall, was absolutely fantastic. He kept me apprised of all repairs, time frames and completions, he respected my schedule and accommodated me at every turn. He handled everything and was on site a majority of the time to monitor the work that was being performed. The entire process was seamless and they provided high quality results in a short time-frame, even going above and beyond at times. It was the best experience I have had with a company/repair project and I would highly recommend them for any of your roofing repair needs!

My roof took a direct hit from the April 18th hail storm in Humble, Texas so I searched and asked around my neighborhood and kept hearing Kidd Roofing. After meeting Mike at our house for a quick inspection I knew that Kidd Roofing was the right choice for us. Mike has been amazing throughout the entire process start to finish. He always made sure we knew what the next step was from the insurance side to the day the roofers showed up. Everything that Mike had told us was going to happen happened exactly as he said it would during the roof removal and replace. Mike went above and beyond to set the right expectations and ensure the expectations were met perfectly. Our new roof is almost a month old and can already tell the quality when compared to other roofs that were replaced at the same time. Mike and Kidd Roofing will always be the only roofer I recommend to friends and neighbors. Thank you Mike for a great quality install!

We had some hail damage to our roof when the last storm came through and got the recommendation of Kidd Roofing from a friend. They sent out Micah Loyd to give us an estimate. He was very professional and easy to work with. He answered all of our questions and was always prompt returning any phone calls or messages we left for him. The roof replacement went on without any problems and looks great. We are happy to recommend Kidd Roofing and Micah for any roofing problems you may have. Five star job!!!!!!

The entire process from start to finish was excellent and professional. There was an initial meeting with Steve Jasik, Kidd sales and estimating rep, who went over the entire job including materials to be installed, the schedule of the roofers, and steps to close the job when it was finished. When the job began, it all ran like clockwork, from the arrival of the materials; to getting it all up on the roof; to the removal of the old shingles, et al; to the reinstalling of the new shingles; to the clean up afterwards (no roofing nails found anywhere); to the final paperwork to conclude the job. It was all well-handled. We wouldn’t hesitate to recommend Kidd Roofing to anyone who asked.

Eric Roeslers’ professionalism, product knowledge, and highly competitive price convinced me into choosing Kidd Roofing. The crew was polite, clean, and fast working. There were a few minor details on the roofing of the upper deck of my porch/patio that needed redone and Eric had his crew repair it to my liking. I am very satisfied with his work and will definitely recommend him and repeat business!

In the process of getting our house ready to list, we approached Kidd Roofing to give us a quote for a roof replacement. They worked with us on the best way to get our roof replaced including assisting us immensely with us being able to receive a new roof because of previous hail damage. Unfortunately the insurance adjuster didn’t work with us, but Kidd Roofing did all that they could to get us the most value for our money. Now our roof and chimney are brand new and we couldn’t be any happier! I would hire them again in a heartbeat to do any roof work I could ever need in the future!

We used Kidd Roofing to repair our leaking roof and they discovered we also had rotted wood fascia behind our gutters due to improperly installed gutters. So they also removed our existing gutters and repaired all of the wood that was rotted for us. They did an outstanding job including several inspections by the Kidd team leaders (Steven Jasik) to ensure everything was done right. We are now big fans of Kidd Roofing. They’re very professional, honest, and easy to work with.

Scott and his crew are the best. He managed the entire process with special attention to every detail. They supported me with all documentation related to the claim. He was with me when the insurance team came by to check the damages, worked with insurance to address any required adjustments and complete the work with precision and super high quality. Next time we need a roofing company, we will definitely reach out to Scott and Kidd.

This is a wonderful company full of wonderful people. They do good, hard work and they are always fair. You can’t find a better company to do your roof! Mason and Todd are very respectful and work with you to provide you with the best service as well as the best customer service. They are diligent and quick! Great job guys 👍🏻.

I acquired quotes from several roofing companies including the one I had last used, just 3-4 years earlier. I most appreciated how my sales rep, Scott, took time to listen and answer my questions. Not in a canned response fashion, but with genuine interest. Looking at their website, I kinda felt I might be considered a lower end customer for them (my house is about $375k), but in no way was I ever treated as such. We have 3 kiddos and the crew did a great job cleaning up after, ensuring no nails or debris could injure our animals or kiddos. They weren’t the cheapest. They also weren’t the most expensive. But I went with Kidd roofing because I felt they did things right, the first time, with quality and excellence. Now that the job is complete — I can confirm, it was all done with quality and excellence. Scott and Kidd roofing are the surest way to have great work done on your roof!

I’m someone difficult to please as I like things done right and there are so many roofers that do sloppy jobs. Super happy with Kidd Roofing, worked with me from the start to finish as changes needed to be made. Also did an excellent job cleaning up and I still haven’t found any nails in my yard… I believe they found them all 🙂

Kidd Roofing replaced my 24 year old roof and did a spectacular job. They were very responsive in answering all of my questions as I was a first time roof purchaser. The results were high quality, and they provided options for how to solve my gutter replacement as well as alternatives to managing to keep wildlife out of my attic. Raccoons are cute but very tenacious. I even asked for them to come repair the chimney cap the was knocked off during a storm by an overgrown large tree and they graciously did that for me at no cost. I would highly recommend Kidd Roofing. Max was my contact through the whole process, it was nice to have one single contact that knows your project inside and out. So many times in doing house repairs, I have had to deal with several people from the same company, repeating requirements and reaffirming quotes. That didn’t happen at Kidd, excellent customer service.

We had an awesome experience with Kidd Roofing!!! Davis and his whole team were excellent. We had hail damage and they worked with our insurance company and came right out safely (in the midst of this pandemic). It was done so quickly (finished in a day for the roof and a different day for our wall). They are professional, speedy, honest and super nice. I highly recommend!!

This is the third time I have used Kidd Roofing and I continue to great great service and value. The first was a complete new roof. Since then I have called them twice for minor repairs/fixes. They are very responsive and do quality work. They are my roofer and I highly recommend them to others!

Because I have solar collectors that needed to be removed before the roof was replaced, I asked Matt to coordinate with the solar people to schedule the replacement. He made all the calls and had his crew here the very next day after the solar collectors had been removed. His crew worked over 12 hours, hardly stopping, trying to finish in one day. They were even cleaning after dark. The very next day he had the gutter crew in early to complete the gutters and finalize the cleanup. Both crews were dedicated and worked very fast to get the job done before any rain. The coordination between crews and other companies was the tops. I can’t say enough about the management and the individuals. This is my second experience with them and both times they were superb.

We loved our experience with Kidd Roofing. They are very professional and have great communication. I would definitely recommend them to anyone who is looking for great quality and hard workmanship. Jeff and Micah were very present during our roofing experience. They checked in every day and made sure that things were being done and that we were happy with the progress. My husband kept saying you get what you pay for and we did. No more leaks and a beautiful roof.

I had an awesome experience with Kidd. The job turned out to cost way less than I expected which of course is always nice. Max was my rep and he came up with a lot of great ideas for a flat-ish portion of my roof which has caused some problems in the past. I met the owner family too and they are solid folks that care about their results. Oh and when they left, the place was spotless.

I have had roofs replaced in the past which did not go well. Kidd Roofing was amazing to work with at every angle, from the top all the way down to the guys that actually did the work. The guys were so friendly and respectful. They were also diligent and clean in every aspect of the job. First rate in quality and professionalism. I give them 5 Gold Stars and a Thumbs Up! Thank you Patrick Lambert and Scott Nelson!